TVIL.ru — reviews and ratings

TVIL.ru - Booking Hotels, Apartments, and Houses for Daily Rentals for Vacations, Leisure, and Weekends: Moscow, St. Petersburg, Sochi, Adler, Anapa, Gelendzhik, and more

Rating 4.1 · 15 reviews

AI review summary

Based on 15 reviews

60% positive 33% neutral 7% negative

Reviews of the company TVIL.ru are mixed. On one hand, users note the convenience and responsiveness of the service, while on the other hand, there are cases of fraud and issues with refunding deposits. Overall, clients have both positive and negative impressions.

What people like

Convenient and responsive booking service
Many unique properties
Apartments match the description
Good support from hosts

What people don't like

Issues with refunding deposits
Some apartments do not match the photos
Cases of fraud with owners
Lack of support in difficult situations

Generated by AI based on published reviews and public data. For reference only and may contain inaccuracies.

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igor01101978 Guest

11 years ago

We rented an apartment in St. Petersburg through Tvil from July 22 to 26, 2015. We made the reservation a month in advance. Shortly after, we received confirmation of the booking and documents for check-in. In the end, we were satisfied with the accommodation; the apartment fully met our expectations…

Date of experience: August 13, 2015

avetrov1986 Guest

11 years ago

We visited Crimea for the first time and stayed in Feodosia, looking for accommodation through TVIL and paying with a bank card. We were hosted by very welcoming hosts - Mila and Anatoly, and we chose to stay in a hotel courtyard...

Date of experience: August 7, 2015

Ppp1492 Guest

11 years ago

The apartment booked through the website did not match the photos, and there was no water. I provided the administration with photos of the apartment and a video of my communication with the owner, but they didn't believe me and just stopped communicating with me. The money I paid has gone down the drain...

Date of experience: August 5, 2015

AlisaWedding Guest

11 years ago

I want to share my impressions. We booked accommodation through TVIL in July. I am grateful to TVIL for their organization and promptness in booking the hotel. Having contacted them for the first time, I was very, very pleased with their serious approach and...

Date of experience: August 3, 2015

Marina4444 Guest

11 years ago

I have used the booking site twil.ru several times. One time, I had to cancel my trip due to family circumstances – in the end, as mentioned here, I lost a certain amount of money. But! First of all, everything is clearly stated in...