My receiver only works in MPEG2, but the Super-Optimum package requires MPEG4. I’m not going to exchange it because I don’t need that package; I just want to receive what I paid for. You currently have the Optimum package — 35 channels, while I paid 600 rubles and was able to see 100 channels. At first, everything was good, but now I pay the same amount and only get 35 channels? You say that changes to the package composition happen according to the terms of the contract, but that reflects the quality of your services. How much does it cost to exchange the receiver? I was told 5300 rubles. I want my 600 rubles back because I’m not going to use your channels, and I don’t want to pay 600 rubles for 35 channels, 14 of which are endless. Cable costs 300 rubles, has more channels, and no ads. Paying 5300 for a receiver is madness. For that money, I could watch cable without problems for several years. To get my money back, I need to reach out, but for now, I ask to freeze my account. The option to leave the broadcast is unavailable, and support requests will be answered with delays due to high workload.
