We have been collaborating with this company for several years, and until recently, everything was fine. However, on May 8, 2020, our employees began reporting data loss from the 1C databases hosted by them. I decided to check the situation myself and discovered that not only had data disappeared from the 1C databases, but some folders I created on May 7 had also vanished. Contacting the company's technical support yielded no results: they told us they were not at fault since no work had been done on our server for two months, even though they definitely performed some operations on May 6 that led to the failures. Taking legal action is a complicated task due to the lack of evidence. The situation is worsened by the fact that technical support apparently does not want to acknowledge their mistakes, which complicates the recovery of data from backups.
