The service is not critically important, but considering it's free, it would be a mistake to ignore such an offer. Its advantage lies in its ability to synchronize messengers and chat on the website. When clients write in the chat, the operator receives a notification in WhatsApp, Facebook, or Telegram and can respond directly from there. This way, there's no need for additional applications, personal accounts, and so on. Add to this an unlimited number of operators, support for all three messengers, multilingual capabilities, response templates, widget customization, file handling, and so on – and all of this is absolutely free! Overall, it's really a useful tool. However, the most interesting features are available on the paid plan, where new possibilities emerge. For example, you can use video greetings, integrate with other services, create blacklists, set up auto-responses for clients, add other messengers and communication channels, and allow clients to rate operators, among other things. The paid plan costs about 700 rubles/month (annual payment, otherwise it will be 200 rubles more expensive with a monthly subscription). But even here, there’s no limit on the number of operators; you pay for all of them at once. And the most interesting part – if you don’t want to pay for all the additional features, you can purchase only the ones you need. For example, if you only need auto-responses – pay 260 rubles/month and use it. Of course, you can only connect 3-4 modules this way; otherwise, it’s more cost-effective to take the whole package at once. That’s what I did, as I’m interested in most of the modules. But even if the budget is very tight, the free version is worth considering. Only benefits and nothing extra.
