I was not satisfied with the quality of the connection through the chosen proxy (I got it to reduce pings to the Binance crypto exchange). I was denied a refund, even though I reacted quickly within an hour and did not use the proxy, only tested it. Why are there such strict refund policies? If the proxy didn’t work for my needs, I acted promptly, and no traffic was used — why not refund the money? I find this policy very aggressive and disrespectful to the customer. The payment page froze, but the transaction still went through. Support leaves much to be desired; everything has to be dragged out. My request for a refund was simply ignored.
