I paid on the website and waited 1-2 hours as indicated, but no one sent the order or responded. I contacted customer support, sent a screenshot of the payment and all confirmations. The operators have been promising for the second day that "the finance department will check the payment," "We don't see the payment under my email," even though I made the payment directly on their site. In the end, I received neither a response nor a refund. Draw your own conclusions...
