If you have a large range of products with different versions, managing a store on Vigbo becomes a real challenge. All prices and seasonal discounts need to be updated manually, as the site cannot automatically apply percentage discounts—you will have to calculate and enter the price for each SKU yourself. Considering that we have several thousand products with various options (color, size), each promotion with discounts takes at least a day to input new prices. The builder was originally designed for photographers offering their services online, and most of the website updates are still focused on this category of users (the developers seem to be photographers themselves and do not understand other businesses). For other sectors, updates are rare and insignificant. For example, the site does not support Yandex Ecommerce functionality, and the development team cannot say when this will be implemented (it is not in the plans), but new features for photographers' galleries are regularly introduced—out of the last five updates, all pertain only to photo gallery functionality. Updates for stores are infrequent and look sloppy. For instance, a feature was added to set a special price when purchasing multiple identical items, but you cannot specify the price change in percentage terms—you can only manually enter the new price in rubles. Thus, if a product has several variants (for example, size) with different prices, it is already impossible to set such a condition, as it only allows for one new price. Technical support is available only in text format and is not always prompt. If you have an urgent issue, the only option is to write and wait for a response. You cannot call. And if the question is complex and requires an engineer's involvement to resolve your problem, you will have to take screenshots and try to explain the essence in detail. Technical support does not always understand on the first try and often responds with standard phrases like "please see the instructions, here’s the link." You can only reach them on the third attempt. As for the personal account, it resembles a maze. The personal account for site administration is one resource, while the account for contacting technical support is a completely different one. There is also a forum where you can discuss suggestions for improving functionality with other users—this is a third resource with separate registration, and it’s unclear how to access it, as it has a separate URL.
