I've been using it since last year. The service has never let me down. However, that doesn't mean it doesn't have its drawbacks. To briefly list: - Pros: many directions, fast exchanges, 24/7 operation without days off, fixed exchange rate, responsive support. - Cons: sometimes the rates can be unfavorable, verification through Telegram ID (I couldn't pass it myself and had to contact support), operators are unavailable in the evenings and on weekends. Overall, it's usable. The drawbacks are typical for any exchange service, but the advantages far outweigh them.