I came to this site through a link from a currency exchange monitoring service because they had the most favorable Bitcoin rate and the lowest commission. I submitted a purchase request using my VTB24 card, and the process took about 30 minutes. I sent rubles, they were deducted from my card, but the Bitcoins did not arrive in my account for over 2 hours. Later, I noticed that there was a notification on the exchange site about delays in Bitcoin crediting due to high network congestion, and I understood that I needed to wait. I didn’t want to bother support, although there is an online chat on the site where they respond quickly. Overall, I was left with a positive impression of this exchange service.