HTX (Huobi)

2.6
Rating 2.6 · 10 reviews
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Alex Ross

Yesterday, I transferred over 2000 XEM to my account on the Huobi exchange. The transaction was confirmed within three minutes, I checked it on the blockchain, but there was no money in my account! That is, the funds were deducted from one account in the NEM network and were supposed to arrive in my wallet on the exchange, but Huobi shows that the account is empty. What an amazing exchange! Later, I learned that they have problems with NEM, but why then leave the account numbers open for deposits? I want to add information so that you don't fall victim to a Chinese scam. In response to my inquiry, I received the following message: "Due to issues related to the NEM.io Foundation Ltd community, Huobi Pro will immediately suspend XEM deposits to protect user assets until further notice. XEM withdrawals will not be affected. We will keep you updated. Thank you for your understanding and cooperation." The Google translation, of course, is not perfect, but the essence is clear. When I asked why the money is not showing in my account, they politely replied that due to concerns for user asset security, I would not see my funds until the issues with NEM.io Foundation Ltd are resolved. They thanked me and expressed their appreciation. I asked them to at least confirm that the money arrived and everything would be fine, but they didn't even respond to that. Moreover, the XEM deposit disappeared as if it had never existed. Now it is impossible to prove that the account number in XEM, to which I transferred the money, was linked to my account on this exchange. This is a clear example of complete lawlessness at Huobi. Everyone understands that in this field, everything is based on trust, and in case of fraud, there is no one to complain to. Huobi can absolutely cynically appropriate clients' money, saying goodbye with a polite kick in the rear.

Cons
  • Долгое подтверждение транзакции
  • Проблемы с выводом средств
  • Отсутствие поддержки клиентов
  • Невозможность доказать перевод
  • Циничное отношение к клиентам
2
Date of experience: сен 10, 2025