I had difficulties with my order, and I transferred money to the seller via Wise. The seller reported that they only received one of the two payments. I gathered all the transfer confirmations—screenshots, receipts, and a video showing me logging into the bank and checking the statement. I sent this information to the website's technical support. At first, they responded with standard phrases, and then they asked the seller to provide the same evidence as I did. A week has passed since then. I write to technical support daily, but they simply ignore my messages and do not respond. As a result, my money has been hanging for two weeks now, and the performance of technical support leaves much to be desired!
