I have been working with Author24 for over three years. Two-factor authentication was activated on my account through Google Authenticator. Recently, I changed my phone, and now I can't get the code to log in. For two days, I reached out to customer support three times about this issue, but I still haven't received a response. As a result, I lost access to my account, the funds I earned on my balance, and future income from rebills. Moreover, in March and April, there was an unusually low income, which does not match the usual situation. For example, in April 2021, I earned 46 thousand, while for 20 days in April 2022, I only earned 9 thousand, 4 of which I couldn't withdraw due to losing access. Therefore, I have suspicions of shaving.