We have been using this online chat for a long time, and we have never encountered any problems. It works quickly, without failures, and the functionality is top-notch. From the client's perspective, the chat looks like a regular widget on the website, just like many others. By the way, we added a knowledge base just in case. The administrator really likes everything. You can quickly get information about the visitor, see what they are typing, which helps to respond faster (we have prepared response templates for this), and also connect other operators to the chat. The chat is multichannel, so you can simultaneously conduct conversations in several chats and on different platforms (for example, with website visitors and in messengers) from one window. During non-working hours, we have a bot available for consultations. The setup turned out to be quite complicated, but it functions flawlessly. Overall impression – excellent. No worse than JivoSite, EnvyBox, and other popular services.
