On our website, we use several tools from Carrot Quest. The first is the online chat. Basically, there's nothing unusual about it; it's just regular multichannel communication that allows us to continue interacting with customers through messengers or social networks. At the same time, the system collects all available information about the visitor and saves the chat history. The second tool is a popup that helps retain users on the site and gather their contacts. The service has a convenient builder that allows you to create a popup without needing to know code (it turns out really great). You can set up triggers, sending conditions, and user segments for it. Right now, we are planning to try creating a bot and assess its effectiveness. We are satisfied with the price. We have no questions or complaints; the tools are excellent and work reliably.
