The Albato service has received high marks for quality technical support and numerous integrations. However, there are complaints about the lack of responsiveness in complex situations.
Generated by AI based on published reviews and public data. For reference only and may contain inaccuracies.
Review Time
Albato has perfectly replaced Zapier for me. I switched to it quite a while ago for three main reasons: - Everything is in Russian; - Support at a domestic level; - A multitude of integrations with Russian internet services. The first issue wasn't critical (after all, basic knowledge of English is enough for integrating several services in Zapier), but I did encounter difficulties with support. The main advantage, in my opinion, is the availability of connections with Russian internet services, which were sorely lacking in the Western version. Now anyone can easily set up integrations with Megaplan, Yandex.Metrica, MойСклад, and many other services. Currently, there are several hundred integrations available, which, of course, doesn't compare to Zapier's numbers. However, it's important to note that among the more than 3,000 services offered by Zapier, Russian-speaking users only use a few dozen. The rest are unnecessary for them. Here, the most in-demand ones are gathered. Additionally, new services are regularly added. Setting up integrations is very simple; even a beginner can handle it. You choose one service, set an event, then choose the second service and define an action. If needed, you can complicate the integration by adding intermediate elements. For example, I set up lead transfer from Facebook to amoCRM and added sending notifications to Telegram as an intermediate element. It's really convenient and functional. The price is quite reasonable. Personally, I haven't lost anything by switching from Zapier to Albato. There are many tariffs, so everyone can choose one that suits them. Generally, they depend on the number of connections and transactions, and for small projects, the cheapest tariffs are sufficient. I have a standard tariff, and the transaction limit is enough to stay within the package and not pay for extra operations.
I have been using the service and so far everything works smoothly. I set up integration between VK and CRM (data transfer from lead forms to cards) and plan to add a few more connections. It supports many popular services, including CRM systems, telephony, social networks, messengers, and so on, so the possibilities for creativity are enormous. I'm on the cheapest plan and pay about 1,000 rubles a month. I tested the service for free for the first two weeks, and I was pleased with its stability and the absence of errors. All actions are performed automatically and without failures. The website has instructions for many integrations, but in reality, everything is quite simple; you can figure it out through trial and error.
There is absolutely no support, the phone doesn't answer, the chat is silent, they don't return the money, and they ask to send the original return request. Support is only active when it comes to money. After that, they start ignoring and being rude. There is an account ***, although this may not be her real name. A very rude girl. She reads everything but doesn't respond. Overall, I do not recommend.
I used the integration to transfer data from Tilda to GetCourse. Creating connections happens in the personal account. There are many services available for connection. You can set up the transfer of leads from Yandex Direct to Google Sheets or directly to CRM, and the integration for sending leads to Telegram is also popular. With the pricing plans, you can stay at the minimum level for a long time (suitable for small and medium businesses), which allows for up to 1000 transactions per month. Data transfer is done without errors. There is an option to submit a request to add a service that is not yet available in the integration database.
We used this service for easy integration between VK and Bitrix24, and the trial period went smoothly. However, after switching to a paid plan, the integration started regularly missing customer requests. Support only provides general answers, referring to instructions. Overall, if you have high traffic and need quick transaction processing, Albato is not the optimal choice.
Thank you, Dmitriy O.! Everything was just wonderful, he helped and set everything up. He provided video instructions for free, which he created specifically for me on the spot. He answered every question, and if a very specific one came up, he clarified and still provided an answer! Excellent service. I had worked with another platform before, which was also good, but not as great as Albato. With tech support, especially with Dmitriy, I set everything up once, and now I can do it myself. In the other service, you can't manage without a specialist's help. I've already switched to you, thank you!
First of all, we want to express our gratitude to Vladislav from tech support for his help in setting up the AI; everything is now functioning smoothly! Overall, the service works wonderfully, although we haven't had the chance to explore all its features yet, but so far, we are satisfied. We switched to this service after *** updated the AI foundation to T-PRO 2.0, and the setup became a real challenge.
I want to express my gratitude to Artem K. for the excellent technical support. The managers are responsive and can sometimes explain in accessible language where I made mistakes in my logic. The Albato service pleasantly surprised me with its simplicity and effectiveness. The interface is intuitive, there are many integrations, and the quick setup of automations makes it a remarkable tool for business. I was especially impressed by the support service—they respond quickly and help resolve any issues. Thanks to Albato, we were able to automate routine processes and significantly save time. I recommend it to anyone who wants to simplify interactions with CRM, messengers, and other services.
The technical support employee explained all the settings in detail during the first use of the platform, which helped in accomplishing the tasks set by the business. The responses included not only detailed explanations for the cases but also step-by-step screenshots with instructions, which were especially helpful at the beginning of the work.
I thought I had set everything up myself and read numerous guides, but I still faced difficulties. Huge thanks to Ilya G. – I wish him health and happiness. He helped me sort out all my questions and didn't brush off my numerous requests. If I previously had doubts about the value of paying for the service, after communicating with such professional staff like him, I will definitely continue to use it! Cherish such employees, as their reasonable communication and assistance contribute to your sales. Now a bit about the service itself. If you need to connect 2-3-4-5 services, and the platforms themselves couldn't implement it or lacked the resources, then Albato, with its "magic keys," will solve this problem. Overall, anyone can handle this platform, as it is no-code and easy to use.
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Albatto is an online service that offers solutions in marketing and advertising. The company helps businesses optimize advertising campaigns and improve customer interaction.
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