Hello, I urgently ask you to resolve the issue: my two websites have not been accessible for several days, and for a month now I have been encountering a 504 error! Yesterday I received a message from technical support that this would not happen again, but today the sites are unavailable once more. Is it possible to get compensation for the lack of the service you have paid for? I have several websites on different plans, and I paid for the pro plan two years in advance, but technical support is not responding in the chat. What is happening? This is just terrible! If you cannot provide the promised services, please refund my money and provide compensation. Please address this issue as soon as possible. Thank you. Best regards, Tatyana. P.S. I am attaching a screenshot from Yandex.Metrics — the site has been down for several days and is still not working. I wrote to technical support during business hours in Moscow, but I have not received a response.
